Sherrie Joao
Manager, Central Reservations Control
Island Air

" After graduating, I immediately was hired as a Reservations Agent for Aloha Airlines. While there, I also became a Customer Service Agent and a Terminal Agent (luggage loader). After 5 years of service, I moved on to Island Air as an Administration Clerk where I support the Director of Station Operations for the state of Hawaii. After about 9 months later, the company re-organized and that position was eliminated. I re-joined Island Air in April, 2007 as a Customer Relations and Claims Representative. In June, 2007 I moved on to being a Group Specialist in the Central Reservations Control Department where we support our Reservations Department with e-ticket functions, process schedule changes in the SHARES B Reservations System, secure group bookings and private chartered groups, control the seat inventory and provide other various support functions. This past January, 2008 I was promoted to Manager, Central Reservations Control and I now oversee the department. This position is very challenging and I really enjoy it! I must say that the International Air Academy has surely provided a firm foundation of where I am today. They surely have an awesome staff who are eager and willing to do all that they can to ensure their students succeed! I would strongly recommend anyone to go through the program. "

           

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Requirements

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Applicants must conduct a personal or telephone interview with a member of our admissions staff to determine his or her ability to meet airline, travel agency and hospitality employment standards. Proof of the applicant's graduation of high school, or the equivalent of a high school diploma, is required. Students must provide documentation prior to final acceptance.

In certain cases, students may be permitted to commence training before International Air and Hospitality Academy receives certified transcript copies, however, in no case will a student be permitted to enter the fifth week of training without providing this documentation. Like other post-secondary schools and colleges, International Air and Hospitality Academy requires applicants to pay all transcript fees charged by their high school, community college or other reporting institution.

Application interviews may be conducted at International Air and Hospitality Academy, or in many cases, in the applicants home town as a part of our airline career seminar presentations. In some situations registration may be completed via telephone interview and by mail. Contact the Admissions Department for more information.

 

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